First, please review these common customer questions:

We also have FAQs for writers.
If your question isn’t covered in either section, please fill out the form below.

Is PubLoft an agency or a marketplace?

Actually, we’re neither. Our business model can best be defined as a “service as a software” model—and yes, we do mean service as a software, a term that is true to our vision: to offer startups agency-quality services fulfilled by skilled freelance professionals in the growing gig economy.

To customers, we offer all the benefits of an agency, like high quality work and trusted teams of experts, without locking you into a contract, hiding prices and extracting maximum value out of you, or being high-maintenance to work with. Read more on our blog.

Do I have to sign a contract? 🤔

No contracts, pay month to month, and cancel anytime. We also have a discounted option to pay quarterly if we gain your business long-term.

We don’t use contracts simply because we don’t believe in locking people into a relationship. On the off chance that something does cause you to reconsider our relationship, we’ll strive to understand exactly where we went wrong and how we can improve for future customers. And, if necessary, we are open to issuing refunds on a case-by-case basis—but it should never get to that point.

Who are the writers?

The PubLoft Writer Network is an amazing community of vetted writers and editors working together to produce high quality blog content for your brand. We’re made up of wordsmiths and linguists from all walks of life, and our primal directive is to function as a team that improves with every post that goes out.

What’s a PubLoft Score? 🤷‍

The PubLoft Score is a method we developed to determine the top keywords in your industry. It’s based on monthly search volume and the difficulty to rank for each keyword. The higher the score, the more worth your money it is to target that keyword!

What are the customer portals for?

In your personal customer portal, you’ll see options to choose which keywords we target, approve and/or tweak recommended blog post titles, check on the status and details of all your past and active posts, review on- and off-site SEO reports, and even reach out to us with questions and suggestions!

Do you offer revisions or refunds?

Revisions bog down the process, and since we have a world-class editing team, revisions won’t be necessary anyway. Of course, you’re free to edit your posts once you receive them. On the off chance that something does cause you to reconsider our relationship, we are open to issuing refunds on a case-by-case basis.

Get in touch with the team.

Please fill out the form below.